FAQs
I will post orders as soon as possible. Please allow up to 5 working days for delivery of greetings cards and up to 10 working days for delivery of prints as they may have to be made to order. Delivery is quoted for the UK only.
All prices include UK Mainland delivery.
Currently we deliver to UK Mainland addresses only.
Please contact me by email for a quote on delivery or shipment outside of the UK mainland.
Please email me at art@jamesowenthomas.com if the package has been crushed, bent or if it has been opened.
Please provide a photo of the damage where possible.
If when you open your delivery you find the cards/print are damaged please contact me immediately to discuss organising a replacement.
If for any reason you are not happy with your purchase you can return it within 30 days in as good as new, re-saleable condition.
In order to provide an efficient return service, please contact me initially by email: art@jamesowenthomas.com to notify me of your return.
Cards and prints must be returned in as good as new, re-saleable condition.
Returns are made at your own expense. It is recommended to send returns via an insured and trackable method as I can take no responsibility for items that are lost in transit.
No refund will be made for items lost or damaged in transit or for returned items that are not in a re-saleable condition.
For cards and prints that are returned undamaged a refund will be made to the full amount.
All refunds will be made to your original payment method within 7 days of receipt of the returned item.
We try our best to ensure that everything that is marked as in stock is available for immediate despatch. On rare occasions an item may be ordered that has fallen out of stock. If this is the case we will contact you to offer either an alternative or a refund.