Terms

This website is owned and operated by James Owen Thomas.
My address is Hulton Heath, 21 Low Wath Road, Pateley Bridge, Harrogate, North Yorkshire, HG3 5HL.

How to order

If you wish to place an order online for a set of greetings cards / Giclée print, follow the instructions given by Paypal.
Payments can also be made by cheque payable to James Owen Thomas and sent to the above address.
The price quoted includes postage and packaging (second class delivery).

For orders and enquiries from overseas or for bulk orders, please contact me by email.

Delivery

I will post orders as soon as possible. Please allow up to 5 working days for delivery of greetings cards and up to 10 working days for delivery of prints as they may have to be made to order. Delivery is quoted for the UK only.

What if a delivery arrives damaged?

Please email me at art@jamesowenthomas.com if the package has been crushed, bent or if it has been opened.
If when you open your delivery you find the cards/print are damaged please contact me immediately to discuss organising a replacement.

Can an item be returned and how should it be returned?

If for any reason you are not happy with your purchase you can return it within 30 days in as good as new condition.
In order to provide an efficient return service, please contact me initially by email: art@jamesowenthomas.com to notify me of your return.
Cards and prints must be returned in as good as new condition. Returns are made at your own expense. It is recommended to send returns via an insured and trackable method as I can take no responsibility for items that are lost in transit.

How much will be refunded and how will a refund be made?

For cards and prints that are returned undamaged a refund will be made to the full amount.
All refunds will be made to your original payment method within 7 days of receipt of the returned item.